General FAQ

Find answers to the most asked questions below:


Customer Service

  • Where else are Lib Tech products sold?

    Our products are sold at numerous online and retail stores. To locate a dealer near you please reference our Dealer Locator.

  • Product Availability

    Lib Tech makes every effort to keep items in stock. Occasionally, even after an order has been placed, products will be oversold. If this happens, you will be notified immediately that part, or all, of your order cannot be fulfilled.

    Partial Shipments
    If only part of your order is unavailable, the remaining items will be shipped to you. Your account will only be charged for the shipped items.

    Split Shipments
    Because we rely on the support of our specialty retailers in the fulfillment and shipment of online orders, it is likely that your order will be shipped by one of these retailers. When product becomes sparse, it is also possible that your order will be fulfilled by multiple retail partners. You will not be charged extra for this service!

    Future Availability
    If you are interested in a specific out-of-stock item, continue to check the website periodically and/or contact Lib Tech Customer Service to find out when the product will become available.

  • What are Shopatron Dealer Fulfillment Partners?

    When ordering from you are directly supporting your local dealers.

    Through the Shopatron tool, when an order is placed through, the order is assigned to one of our Lib Tech Dealers for shipment. Orders are assigned to retailers who are located closest to you.

    When needed Lib Tech will ship orders that cannot be fulfilled by one of our retail partners.

    Through this system, Lib Tech customers are able to support their local dealers when making online purchases.

  • What is Shopatron?

    Shopatron is the order processor for

    This means, that after purchasing product from you will receive email communication regarding order and shipment status from Shopatron.

    In addition to email communication, all returns are processed through Shopatron. To initiate a return, cancel an order, or check order status log into your Shopatron Account.

    At any point in the order process you may be contacted by Shopatron, Lib Tech, or a Lib Tech Shopatron Dealer fulfillment partner directly.

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