Find answers to the most asked questions below:
Where else are Lib Tech products sold?
Our products are sold at numerous online and retail stores. To locate a dealer near you please reference our Dealer Locator.
Lib Tech makes every effort to keep items in stock. Occasionally, even after an order has been placed, products will be oversold. If this happens, you will be notified immediately that part, or all, of your order cannot be fulfilled.
If only part of your order is unavailable, the remaining items will be shipped to you. Your account will only be charged for the shipped items.
Because we rely on the support of our specialty retailers in the fulfillment and shipment of online orders, it is likely that your order will be shipped by one of these retailers. When product becomes sparse, it is also possible that your order will be fulfilled by multiple retail partners. You will not be charged extra for this service!
If you are interested in a specific out-of-stock item, continue to check the website periodically and/or contact Lib Tech Customer Service to find out when the product will become available.
What are Shopatron Dealer Fulfillment Partners?
When ordering from lib-tech.com you are directly supporting your local dealers.
Through the Shopatron tool, when an order is placed through lib-tech.com, the order is assigned to one of our Lib Tech Dealers for shipment. Orders are assigned to retailers who are located closest to you.
When needed Lib Tech will ship orders that cannot be fulfilled by one of our retail partners.
Through this system, Lib Tech customers are able to support their local dealers when making online purchases.
What is Shopatron?
Shopatron is the order processor for Lib-Tech.com
This means, that after purchasing product from lib-tech.com you will receive email communication regarding order and shipment status from Shopatron.
In addition to email communication, all returns are processed through Shopatron. To initiate a return, cancel an order, or check order status log into your Shopatron Account.
At any point in the order process you may be contacted by Shopatron, Lib Tech, or a Lib Tech Shopatron Dealer fulfillment partner directly.
What is Lib Tech’s warranty policy?
All products made by Lib Tech have a one year warranty against manufacturer’s defects from the date of purchase from a Lib Tech Authorized Dealer. Further, this warranty only covers defects in materials and workmanship. The warranty does not cover normal wear and tear, excessive abuse or misuse by riding things other than snow, impacts due to your steering problems, cosmetic issues or modifications you made. You must keep your sales receipt when you purchase a Lib Tech product. This is your proof of purchase and you will need to show this if you need to warranty your product. The warranty is only applicable to the original purchaser and is void if your product was purchased from another person or an unauthorized dealer (including, without limitation, Craig’s List, EBAY, etc.) There is a list of Authorized Dealers on Lib Tech’s website.
If you think you may have defective product, you can take it back to the place of purchase or any Authorized Lib Tech Dealer. The Authorized Lib Tech Dealer will take a look at the product and help you determine the best course of action. The Authorized Lib Tech Dealer will call Lib Tech’s warranty department and get a RETURN AUTHORIZATION (RA) NUMBER so that the product can be sent to Lib Tech and inspected. Alternatively, if you purchased the product from an authorized online dealer, you can contact the Lib Tech warranty department and arrange to send the product back to Lib Tech yourself. An administration/postage and handling fee may be charged if the product is returned to an Authorized Lib Tech Dealer that is outside of the country where the product was initially purchased. For product purchased online, the “country of purchase” is the location from which the online dealer shipped the product. Warranty claims made in the country where the product was purchased may still incur an administration/postage and handling fee unless prohibited by local laws. ALL WARRANTY CLAIMS MUST BE ACCOMPANIED BY A SALES RECEIPT AND AN RA NUMBER.
Do I need to register my Lib Tech product to qualify for Lib Tech’s warranty?
Your Lib Tech product currently does not need to be registered for warranty. You will need a valid proof of purchase from an authorized Lib Tech dealer to pursue your warranty claim.
Do I or the shop need a RETURN MERCHANDISE AUTHORIZATION # to return my product to Lib Tech?
Yes. Individuals or shops CANNOT return product to Lib Tech without an RMA #.
How long will it take to get my product back once I send it in?
Once we receive your product at our where house please allow 5 days for us to process the claim and determine whether your product will be replaced, repaired, or denied. We normally ship replacement product using Fed Ex Ground so please factor in return shipping time for your return to address. If you choose to expedite the shipping method of your product to us we will in most cases reciprocate and ship it back to you using the same expedited method that the sender used.
If you send your board to us 2nd day air, we will send it back to you 2nd day air.
If it is determined that your product is to be repaired please allow 10 working days for our technicians to do the repair work and the final tuning/buffing of your board (“good as new”).
It is always helpful if you have a backup setup to ride while your board claim is being processed.
Will Lib Tech pay for the shipping costs for me to send the board back to them? Can they send me a call tag to have the board picked up?
No & No. Our basic warranty shipping policy is that the customer or shop pays to ship the product back to us and we pay to ship the repaired/replaced or denied product back to the customer or shop.
I have a problem with my board that concerns me, but I can’t send it back right now because it is still rideable and there is too much pow pow. Can I ride the board for a while (the season) and send it back to Lib Tech when the snow melts?
Yes. Contact one of our warranty technicians as soon as you start having a problem with our product. Send us your receipt copy and digital pictures of your “defect”. We can keep you shredding until you are ready to part ways with your shred tool.
What happens if Lib Tech is out of stock of the product that I need to have replaced?
Sometimes if it is late in the season Lib Tech will replace your board with next year’s model of your product. Other times Lib Tech may replace your product with a comparable product model after consulting with you for an alternate replacement choice.
Can Lib Tech fix my board because I hit a rock on accident?
No. We’re sorry you incurred damage to your snowboard that is not covered under warranty, but unfortunately we are not a snowboard repair shop. We will be happy to help you find a good snowboard repair shop near you to do the repair.
How often should I call or email to check on the status of my warranty case?
Please keep the calls and emails to a minimum regarding your claim and always give your RMA # when inquiring about your case. The less calls and emails we get the more time we have to take care of your case.